Question 1

Returns & Exchanges

Accepted Answer

We are happy to assist you and manage all your requests for return and/or exchange!
From the day you receive your item, our return policy is valid for 14 days.

Item(s) purchased on Carrefourkuwait.com may be returned and/or exchanged either by pickup or directly in your nearest Carrefour hypermarket.

For items sold by third party sellers through Carrefourkuwait.com please consult on the seller detail page for instructions on how to proceed for returning the item.

Please ensure that returned item(s) are supplemented with your order confirmation, a copy of your delivery note along with all accessories and free of charge gifts.

If you have received an item(s) that is defective (e.g. delivered with ripped or missing parts, or other damage) it may be returned for a replacement or full credit upon approval.

Please remember:

The item(s) should be in its original and including unopened seal, along with the corresponding original order confirmation, delivery note, accessories and free gifts.
For a pickup service, delivery charges may apply.

To carry or retain the original box of product for 14 days to assist for any kind of return complain.

For further information, please do not hesitate to contact us. We’ll be happy to serve you.

Question 2

Our Returns and Exchanges promise

Accepted Answer

Our Returns and Exchanges promise:

14 Days Returns
From the day you receive your item, our return policy is valid for 14 days.

Easy Returns and Exchanges
You can visit us in any Hypermarket in the Kuwait for items sold directly by Carrefour or one of its suppliers.

Get a refund
If the item is defective on delivery* (upon approval of after sales service).

Question 3

Can you pick up my item for refund?

Accepted Answer

Yes, we can arrange this for you. Note that the delivery charge might be deducted in some cases. Please contact us on this page www.carrefourkuwait.com/contact-us, or reach our customer service on 1800432 as soon as possible. We'll be happy to serve you.

Question 4

Can I get a refund for a Downloadable item?

Accepted Answer

Please contact us on this page www.carrefourkuwait.com, or reach our customer service on 1800432 as soon as possible. We'll be happy to serve you.

Question 5

What if I have receive a defective product?

Accepted Answer

Defective items (e.g., items delivered with ripped or missing parts, or other damage) may be returned for a replacement or full credit upon approval. They must be reported within 7 days from the date of reception of the item. Please contact us on this page www.carrefourkuwait.com/contact-us. or reach our customer service on 1800432 as soon as possible. We'll be happy to serve you.

Question 6

What is your Returns and Refund policy?

Accepted Answer

Our return policy is a One Week Exchange and/or Refund upon approval.
If for some reasons, you are not satisfied and you wish to return your purchase, you will need to reach our customer service on 1800432 or contact us on this page www.carrefourkuwait.com/contact-us. We'll be happy to serve you.

Question 7

Which documents do I need to bring to store for a refund or exchange?

Accepted Answer

The order confirmation and the delivery note are both mandatory for any refund or exchange to be proceeded.

Returns and Exchanges

Returns and Exchanges

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Returns & Exchanges

E-Store Return & Refunds

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